Frequently Asked Questions
Answers from Our Northeast Georgia Heating & AC Experts
Is your heating & cooling equipment not running properly? Do you need repair help but don’t know where to turn? At Service First Pros, we have the answers to your questions. Our highly-trained technicians are in the business of solving all of your problems. We even undergo annual training and certification to ensure we are always at the top of our game.
Find answers to our most frequently asked questions below. Don’t see your problem? Call us at (770) 741-1370 or contact our Jackson County heating and cooling professionals online to schedule a service. We proudly help property owners throughout Northeast Georgia.
Don't take our word for it5.0 Stars | 180+ Google reviews
AC went out on a Saturday night around 7pm. My wife and kids were burning up. I called and they came out immediately. Top notch do not go with anyone else. I will always recommend them to my friends and family. if you want the best AC Heating and Air company around Atlanta give them a call
These guys are fantastic!!!! They came out and helped me when I was in a tight bind on one of the hottest days of the year and my a/c backed up and I had water all over my floor – Paul came out and was so kind and patient with me as he explained to me what was going on and even went the extra mile to help make sure my units were working properly before he left. These guys aren’t just your typical a/c repair company that repair something and leave and then come back later only to charge more, they are proactive and genuine.
Service First lives up to their name. Everything about this company has to do with creating happy customers. Their customer service is friendly, helpful, and solution oriented. Their technicians are professional, clean, knowledgeable, and communicate in a way that helped me understand what was going on. And their prices are fair for the quality of work they do. I recommend Service First for anyone who wants high quality, guaranteed work at a fair price.
Outstanding customer service and Veteran appreciation!! Ken and Phillip exceeded my expectations on customer service, professionalism, punctuality and overall maintenance experience. From the beginning, Ken was sensitive to my concerns and was willing to work with me to make me feel completely comfortable with scheduling Phillip to come out to my home. No pressure felt at all. The communication between the company, Phillip and me was exceptional.
Ken and Paul went out of their way to come out and get my a.c. going quickly for my terminally ill son. Paul was courteous and well mannered such a nice young man. They both went above and beyond to help my little boy be comfortable again. I would recommend this company to all I know and will be using them again when I need anything else for my unit. Thank you again Service First Pros.
Just bought a home and not even 2 weeks in my a/c unit for upstairs stopped cooling. Paul was awesome he came I checked it out told me how much and fixed it in no time! Very professional and polite. I ❤️ This company. They even call me after the fact to see how things are operating.